We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it, issue you a voucher to the value of the product, or process a refund, subject to the terms below.

This Policy applies to products bought from Psycho Bunny.

This Policy forms part of the Psycho Bunny Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Please email shop@psychobunnyza.com to acquire an RA# for your return. Our customer service will send you a Return and Exchange Form which must be filled and returned with the merchandise.

1. Unwanted Products

You can return an unwanted product to us, provided:

• it is undamaged and unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
• you send us a request for return within 14 days of delivery to you or collection by you of the unwanted product. After 14 days, you can only return a product if it is defective. Send your request to shop@psychobunnyza.com;
• it was not purchased on sale, on promotion, as a free gift, or otherwise discounted in any way;
• the following products are also not eligible for return: intimates & underwear; products which have been altered or personalised.

We reserve the right to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition, or missing any accessories.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. A few tips for keeping items in returnable condition:

• Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
• Swimwear: Please try on over underwear for sanitary reasons. Do not remove the protective slip.
• Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.

Want to exchange?

Fashion and footwear products can be exchanged for a different size or colour variation, provided that such variation is available and is available at the same price as the product originally purchased.

In such a case, we will collect the product from you and deliver the requested product to you. If such variation is not immediately available, we will credit your account with the purchase price of the product (or refund you if that is your preference) within 8 days of you logging the return. Please bear in mind that refunds can take 7–10 working days to reflect in your account, depending on the payment method used.

• The courier fee of the return or exchange will be at your own expense. We will provide you with a quote for the return or exchange.
• You are welcome to choose your own courier instead.
• If you are returning an item for credit or refund, the courier cost will be deducted from the amount owed to you.
• If you are wanting to exchange an item, courier collection will be processed once payment of shipping fees has been received.

2. Defective Products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

Should a product be damaged at the time of delivery / collection, please notify us within 5 days of such delivery / collection by sending us an email to shop@psychobunnyza.com.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will not be regarded as defects and will not entitle you to a return under this section:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse, or incorrect usage of the product;
• damage arising from electrical surges or sea air corrosion;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorised alterations to the product; and
• where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference).

Credits and refunds are normally handled within 8 days of logging the return (refunds can take 7–10 working days to reflect in your account depending on the payment method used). Repairs and replacements could take longer, depending on parts / replacement availability.

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the website (including if it is missing any accessories), please notify us and we will collect the product from you at no charge.

Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if available), or credit your account, or issue you with a refund, with the purchase price of the product within 8 days of the return. Refunds can take 7–10 working days to reflect in your account, depending on the payment method used.

3. Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 14 days after delivery / collection of the product. Send an email to shop@psychobunnyza.com and we will assess the issue.

If we find that the product is defective, we will arrange to collect the product from you at no charge. Once we have inspected and validated your return, we will, at your choice, repair / replace the product or credit your account with the purchase price (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (refunds can take 7–10 working days to reflect in your account).

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the item, regardless of whether you request a repair, replacement, or refund. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.

4. Charges

If you return a defective product to us but fail to return all of the accessories that were sold with it, we reserve the right (subject to applicable law) only to replace the item you did return, or to estimate the value of the missing accessories and only credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse Psycho Bunny for the cost of collecting the product from you and the cost of having the product returned to you.

Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant additional cost.